Free Spirit Software
Free Spirit Software

Database Creation and Maintenance

Windows Desktop Applications

Website Design and Development

Systems Integration

01430 448240

46 Meadow Lane

Newport

Brough

East Yorkshire

HU15 2QN

enquiries@freespiritsoftware.co.uk

Professional Web Development, Windows Development, Database Development and Systems Analysis.


What is Support?


Software Development As defined by Wikipedia

Software maintenance in software engineering is the modification of a software product after delivery to correct faults, to improve performance or other attributes.

Software maintenance is a very broad activity that includes error corrections,enhancements of capabilities,deletion of obsolete capabilities, and optimization.Because change is inevitable, mechanism must be developed for evaluation, controlling and making modifications.

So any work done to change the software after it is in operation is considered to be maintenance work.

The purpose is to preserve the value of software over the time.

The value can be enhanced by expanding the customer base, meeting additional requirements, becoming easier to use, more efficient and employing newer technology.

Maintenance may span for 20 years, whereas development may be 1-2 years.



As defined by us

System support is similar in essence to an insurance policy.

Where you have business critical systems and processes it is important to make sure that these systems remain fully operational and maintained.

Should any of these systems fail for any reason, a level of support will ensure that you have someone to call upon to make sure that the process can continue and that the glitches are dealt with.

Professional Web Development, Windows Development, Database Development and Systems Analysis.


Where Software Support Comes In


Software Development If you have a system or system process which is essential to the running of your business then you may need good support on those systems.

If you have a process that is time critical for instance, a failsafe that ensures assistance is delivered in quick time may be essential.

If the loss of system use can leave staff unable to continue doing their work then a level of support would be required.

Professional Web Development, Windows Development, Database Development and Systems Analysis.


The Support That We Offer


Software Development Support is offered as a matter of course for all systems developed and implemented by Free Spirit Software, however, there may be systems you have in place which require a element of looking after.

Free Spirit can offer full support for the systems and databases as detailed below


Databases

Maintenance of the databases and associated tables and the data contained within the database, ensuring data accuracy and regular data backups.



Systems and Programs

Maintenance of the written code and resolving of any issues that arise from obscure/unforeseen usage. Options for development credits are offered within the support contracts opening an avenue for you to gain additional modifications and enhancements at a reduced cost.



As Is Support

Some applications have been delivered by a third party as an application whereby the source code will not belong to you and therefore only the developing party can make any changes.

On occasions such as this it may be possible to offer an as is support option which enables the program to be kept running in its current state without any modifications being made.

This gives you the flexibility to retain a current application whilst taking steps to upgrade, replace or phase it out completely.

Professional Web Development, Windows Development, Database Development and Systems Analysis.


Your Guarantee


Software Development If you are considering any software support options then the easiest way to understand whether we can match your needs is to try us out.

What we offer (as well as references on request) is a try us and see option. Get in touch, by email or telephone and lets talk, we'll see what your support needs are and whether we are able to offer support to your requirements.

If we can we will offer to trial support your current application(s) for 30 days whilst you asses our level of service.


You really have nothing to lose and everything to gain.

So, call us Today on 01430 448240 for a chat and we can see where we go from there
Free Spirit Software , 46 Meadow Lane, Newport, HU15 2QN, East Yorkshire. 01430448240. 53.760731,-0.704737.